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Cancellation policy for excursions, visits and other experiences

The cancellation policy depends on the type of experience you are booking

Coastal excursions:

If you need to cancel your excursion(s) for any reason, you can get a refund according to the following percentages:

  • 75% if you cancel 3 weeks before the excursion’s start date.
  • 50% if you cancel 2 weeks before the excursion’s start date.
  • 25% if you cancel 1 week before the excursion’s start date.
  • 0% if you cancel less than a week before the excursion’s start date.

You can ask for a change of date/time for your reservation up to 7 days before the start of your excursion. The change is subject to availability and will have a cost of 6ÔéČ per booking.

To cancel/change your trip, please answer the booking confirmation email you received, stating that you want to cancel/change your booking.

You can also do the following at any time:

  • Get your money back by finding a person to replace you.
  • Gift your trip to a family member or a good friend.

    Visits to the ship:

    The amount you donate for the visit is a symbolic amount, and it’s donated to our scholarship fund in any case. If you need to cancel your visit(s) for any reason, you won’t be able to get a refund because the administration costs would be higher than the refund.

    Therefore, if you can’t make it to the visit, we recommend you to gift your reservation to a family member or a good friend.

    Other types of events

    This applies to any paid events sold on Atyla.org that don’t fit in the other categories of this page.