{"id":232652,"date":"2020-05-23T11:40:50","date_gmt":"2020-05-23T11:40:50","guid":{"rendered":"http:\/\/s806787843.mialojamiento.es\/?page_id=232652"},"modified":"2024-05-27T13:47:56","modified_gmt":"2024-05-27T11:47:56","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/atyla.org\/nl\/annuleringsbeleid","title":{"rendered":"Annuleringsvoorwaarden"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#aa0000&#8243; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;17px||17px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;||10px||false|false&#8221; bottom_divider_color=&#8221;#ed4441&#8243; bottom_divider_height=&#8221;52px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; module_class=&#8221; et_pb_row_fullwidth&#8221; _builder_version=&#8221;4.16&#8243; width_tablet=&#8221;80%&#8221; width_phone=&#8221;&#8221; width_last_edited=&#8221;on|desktop&#8221; max_width_tablet=&#8221;100%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;|||&#8221; make_fullwidth=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; background_position=&#8221;top_left&#8221; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Hero Title&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||&#8221; text_text_color=&#8221;#1a1a1a&#8221; header_font=&#8221;||||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;60px&#8221; header_line_height=&#8221;1.3em&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;||0px||false|false&#8221; animation_direction=&#8221;top&#8221; header_font_size_tablet=&#8221;&#8221; header_font_size_phone=&#8221;50px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Cancellation policy<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;1px||45px||false|false&#8221; top_divider_color=&#8221;#ed4441&#8243; top_divider_flip=&#8221;vertical&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;36px||12px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.23.1&#8243; custom_margin=&#8221;||9px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>The cancellation policy depends on the experience you booked:<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.23.1&#8243; custom_padding=&#8221;0px||12px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;#trips-1-2-3&#8243; button_text=&#8221;Trips level 1, 2 or 3&#8243; button_alignment=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.23.1&#8243; button_icon=&#8221;&#x24;||divi||400&#8243; button_icon_color=&#8221;#1a1a1a&#8221; custom_margin=&#8221;10px||7px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover=&#8221;0px&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;4px&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_bg_color__hover=&#8221;rgba(0,0,0,0)&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover=&#8221;#1a1a1a&#8221; button_border_color__hover_enabled=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;#trips-4-5-6&#8243; button_text=&#8221;Trips level 4, 5 or 6&#8243; button_alignment=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.23.1&#8243; button_icon=&#8221;&#x24;||divi||400&#8243; button_icon_color=&#8221;#1a1a1a&#8221; custom_margin=&#8221;10px||7px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover=&#8221;0px&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;4px&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_bg_color__hover=&#8221;rgba(0,0,0,0)&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover=&#8221;#1a1a1a&#8221; button_border_color__hover_enabled=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_button button_url=&#8221;#visits&#8221; button_text=&#8221;Visits to the ship &#038; others&#8221; button_alignment=&#8221;center&#8221; button_alignment_phone=&#8221;center&#8221; button_alignment_last_edited=&#8221;off|desktop&#8221; _builder_version=&#8221;4.23.1&#8243; button_icon=&#8221;&#x24;||divi||400&#8243; button_icon_color=&#8221;#1a1a1a&#8221; custom_margin=&#8221;10px||7px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover=&#8221;0px&#8221; button_border_radius__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;4px&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_bg_color__hover=&#8221;rgba(0,0,0,0)&#8221; button_bg_color__hover_enabled=&#8221;on&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover=&#8221;#1a1a1a&#8221; button_border_color__hover_enabled=&#8221;on&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#c4c4c4&#8243; width=&#8221;93%&#8221; custom_margin=&#8221;15px|auto|15px|auto|true|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;body1&#8243; _builder_version=&#8221;4.16&#8243; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#333333&#8243; background_enable_color=&#8221;off&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;15px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"font-size: 20px; color: black;\">For any cancellation-related queries, please find your booking confirmation email and answer it.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;-8px|auto||auto||&#8221; custom_padding=&#8221;24px|0px|19px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_divider divider_position=&#8221;center&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;off|off|off%22&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; height=&#8221;9px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||20px||false|false&#8221; animation_direction=&#8221;top&#8221; module_alignment_phone=&#8221;center&#8221; module_alignment_last_edited=&#8221;off|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;13px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_id=&#8221;trips-1-2-3&#8243; _builder_version=&#8221;4.23.1&#8243; custom_margin=&#8221;31px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Trips level 1, 2 or 3:<\/h3>\n<p><strong>If you need to cancel your trip(s)<\/strong> for any reason, you can get a refund according to the following percentages:<\/p>\n<ul>\n<li>75% if you cancel 3 weeks before the trip&#8217;s start date.<\/li>\n<li>50% if you cancel 2 weeks before the trip&#8217;s start date.<\/li>\n<li>25% if you cancel 1 week before the trip&#8217;s start date.<\/li>\n<li>0% if you cancel less than a week before the trip&#8217;s start date.<\/li>\n<\/ul>\n<p><strong>You can ask for a change of date\/time<\/strong> for your reservation up to 7 days before the start of your trip. The change is subject to availability and will have a cost of \u20ac6 per booking.<\/p>\n<p><strong>To cancel\/change your trip,<\/strong> please answer the booking confirmation email you received, stating that you want to cancel\/change your booking.<\/p>\n<p>You can also do the following <strong>at any time<\/strong>:<\/p>\n<ul>\n<li>Get your money back by finding a person to replace you.<\/li>\n<li>Gift your trip to a family member or a good friend.<\/li>\n<\/ul>\n<p>On these cases, you don&#8217;t even need to tell us, just send them your booking, they can use it to access the ship.<\/p>\n<ul><\/ul>\n<p>[\/et_pb_text][et_pb_divider divider_position=&#8221;center&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;off|off|off%22&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; height=&#8221;9px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||20px||false|false&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text module_id=&#8221;trips-4-5-6&#8243; _builder_version=&#8221;4.23.1&#8243; custom_margin=&#8221;31px|||||&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3>Trips level 4, 5 or 6:<\/h3>\n<p>If you need to cancel your trip(s) for any reason, you can get a refund according to the following percentages:<\/p>\n<ul>\n<li>100% (FREE CANCELLATION) within the first 15 days of booking your trip.*<\/li>\n<li>90% if you cancel 5 months before the trip&#8217;s start date.<\/li>\n<li>50% if you cancel 3 months before the trip&#8217;s start date.<\/li>\n<li>25% if you cancel 1 month before the trip&#8217;s start date.<\/li>\n<li>0% if you cancel less than a month before the trip&#8217;s start date.<\/li>\n<\/ul>\n<p>* If the trip starts in less than 15 days after the booking (last minute bookings), free cancellation is reduced to 3 days, and in no case it goes beyond 12 hours before the embarkation time.<\/p>\n<p>If you don&#8217;t want to be bounded by this policy, you can get a travel insurance that covers cancellations. For example, the insurance company &#8220;TopSail&#8221; offers a <a href=\"https:\/\/www.topsailinsurance.com\/travel-insurance\/tall-ships-and-sail-training-insurance\" target=\"_blank\" rel=\"noopener noreferrer\">Tall ship specific policy<\/a> that covers quite well.<\/p>\n<p>You can also do the following at any time:<\/p>\n<ul>\n<li>Get your money back by finding a person to replace you.<\/li>\n<li>Gift your trip to a family member or a good friend (#bestPresentEver).<\/li>\n<li>Donate your trip to our <a href=\"\/scholarship-fund\" target=\"_blank\" rel=\"noopener noreferrer\">Scholarship Fund<\/a> which will give someone from an underprivileged background the opportunity to take your spot.<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_divider divider_position=&#8221;center&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;off|off|off%22&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; height=&#8221;9px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||20px||false|false&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text module_id=&#8221;visits&#8221; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;31px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Visits to the ship:<\/h3>\n<p>The amount you donate for the visit is a symbolic amount, and it&#8217;s donated to our scholarship fund in any case. If you need to cancel your visit(s) for any reason, you won&#8217;t be able to get a refund because the administration costs would be higher than the refund.<\/p>\n<p>Therefore, if you can&#8217;t make it to the visit, we recommend you to gift your reservation to a family member or a good friend.[\/et_pb_text][et_pb_divider divider_position=&#8221;center&#8221; divider_weight=&#8221;3px&#8221; disabled_on=&#8221;off|off|off%22&#8243; _builder_version=&#8221;4.16&#8243; max_width=&#8221;150px&#8221; module_alignment=&#8221;left&#8221; height=&#8221;9px&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;||20px||false|false&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text module_id=&#8221;events&#8221; _builder_version=&#8221;4.23.1&#8243; custom_margin=&#8221;31px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Other types of events<\/h3>\n<p>This applies to any paid events sold on Atyla.org that don&#8217;t fit in the other categories of this page.<\/p>\n<ul>\n<li>In the case of events on board with a duration of 8 hours or less, the <a href=\"\/cancellation-policy\/#trips-1-2-3\">policy for trips level 1, 2 or 3<\/a> applies.<\/li>\n<li>In the case of events on board with a duration of more than 8 hours, the <a href=\"\/cancellation-policy\/#trips-4-5-6\">policy for trips level 4, 5 or 6<\/a> applies.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#c4c4c4&#8243; width=&#8221;93%&#8221; custom_margin=&#8221;15px|auto|15px|auto|true|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; saved_specialty_column_type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;body1&#8243; _builder_version=&#8221;4.16&#8243; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#333333&#8243; background_enable_color=&#8221;off&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;15px||0px||false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; animation_direction=&#8221;top&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"font-size: 20px; color: black;\">For any cancellation-related queries, please find your booking confirmation email and answer it.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cancellation policyThe cancellation policy depends on the experience you booked:For any cancellation-related queries, please find your booking confirmation email and answer it.Trips level 1, 2 or 3: If you need to cancel your trip(s) for any reason, you can get a refund according to the following percentages: 75% if you cancel 3 weeks before the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":243898,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/pages\/232652"}],"collection":[{"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/comments?post=232652"}],"version-history":[{"count":2,"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/pages\/232652\/revisions"}],"predecessor-version":[{"id":246516,"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/pages\/232652\/revisions\/246516"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/media\/243898"}],"wp:attachment":[{"href":"https:\/\/atyla.org\/nl\/wp-json\/wp\/v2\/media?parent=232652"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}