[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Hero” _builder_version=”4.16″ background_color=”#aa0000″ background_enable_image=”off” parallax=”on” custom_padding=”17px||17px||false|false” custom_padding_tablet=”” custom_padding_phone=”||10px||false|false” bottom_divider_color=”#ed4441″ bottom_divider_height=”52px” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ module_class=” et_pb_row_fullwidth” _builder_version=”4.16″ width_tablet=”80%” width_phone=”” width_last_edited=”on|desktop” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” custom_padding=”|||” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ background_position=”top_left” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Hero Title” _builder_version=”4.16″ text_font=”||||” text_text_color=”#1a1a1a” header_font=”||||||||” header_text_align=”center” header_font_size=”60px” header_line_height=”1.3em” background_layout=”dark” custom_margin=”||0px||false|false” animation_direction=”top” header_font_size_tablet=”” header_font_size_phone=”50px” header_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ custom_padding=”1px||45px||false|false” top_divider_color=”#ed4441″ top_divider_flip=”vertical” global_colors_info=”{}”][et_pb_row disabled_on=”on|on|on” _builder_version=”4.16″ background_color=”#c4c4c4″ width=”93%” custom_margin=”15px|auto|15px|auto|true|false” custom_padding=”0px||0px||false|false” disabled=”on” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.16″ text_font=”||||||||” text_text_color=”#333333″ background_enable_color=”off” text_orientation=”center” custom_margin=”15px|5px|0px|5px|false|false” custom_padding=”0px||0px||false|false” animation_direction=”top” locked=”off” global_colors_info=”{}”]<\/p>\n
* This page is only about cancellations. For safety measures against Covid-19 please see the FAQ on this page<\/a>.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ custom_padding=”13px|||||” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.4″ hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]This policy applies to deposits made on this page:\u00a0https:\/\/crew.atyla.org\/product\/deposit<\/a><\/p>\n The reason why the deposit is paid through Bigcartel is that it allows us to keep those payments separated from our normal bookings, and it allows for easy refunds directly to the same credit card or PayPal account used to pay.<\/p>\n <\/p>\n In case of cancellation from our side<\/strong>, or if your application is not successful, you’ll receive a 100% refund of your deposit.<\/p>\n In case of cancellation from your side,<\/strong> 30\u20ac will be always deducted from any refunds, to cover the administrative costs of the communications with you. Of the rest:<\/p>\n You can obtain a full refund if you cancel with an “understandable reason”. The list of understandable reasons is the following:<\/p>\n Without an “understandable reason”<\/strong>, you can get:<\/p>\n ____________________________<\/p>\n In case of cancellation from our side<\/strong>, or if your application is not successful, you’ll receive a 100% refund of your deposit.<\/p>\n In case of cancellation from your side<\/strong>, 30\u20ac will be always deducted from any refunds, to cover the administrative costs of the communications with you. Of the rest, you can get:<\/p>\n ____________________________<\/p>\n In the unlikely case of cancellation from our side,<\/strong> you’ll receive a 100% refund of your deposit.<\/p>\n In case of cancellation or no-show from your side,<\/strong> you will lose your deposit.<\/p>\n If you need to change the trip you’re booked on after you have a trip, we can try to help you out. Email us and we’ll see what can be done.<\/p>\n ____________________________<\/p>\n Refunds are sent to the same credit\/debit card or PayPal account that was used to make the deposit. So you don’t need to send us any bank details.<\/p>\n In the case of credit\/debit cards, it can take some days for the refund to arrive back to the card, please be patient.<\/p>\n In the case of credit cards, it might also happen that the amount of the refund first goes to the card’s balance, and only at the end of the month do the funds go back to the bank account. If this happens, and it’s an issue for you, please get in touch with your bank.[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row disabled_on=”off|off|off” _builder_version=”4.16″ background_color=”#c4c4c4″ width=”93%” custom_margin=”15px|auto|15px|auto|true|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ saved_specialty_column_type=”2_3″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_class=”body1″ _builder_version=”4.16″ text_font=”|700|||||||” text_text_color=”#333333″ background_enable_color=”off” text_orientation=”center” custom_margin=”15px||0px||false|false” custom_padding=”0px||0px||false|false” animation_direction=”top” locked=”off” global_colors_info=”{}”]<\/p>\nWINTER VOLUNTEERS<\/h3>\n
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VOLUNTEER CREW<\/h3>\n
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SCHOLARSHIPS RECEIVERS<\/h3>\n
FOR ALL CASES: How do the refunds work?<\/h4>\n